Course Content
Airline Services Knowledge
1. Airport Operations
2. Advanced Cabin Crew Training
3. Cabin Crew Rules & Responsibilities
4. Cabin Crew Training
5. Case Studies in Major Airports & Airlines
6. Customer Service
7. Introduction to the Airline Industry
8. In-Flight Services and Catering
9. Passenger Ground Handling
10. Professional Grooming & Etiquette
11. Safety & Emergency Procedures
12. Food & Beverage Services
Business Studies
1. Entrepreneurship Management
2. Human Resource Management
3. Principles of Finance
Language (English)
1. Academic English
2. English for Airline Services
3. English for a Successful Interview
4. Intensive English Grammar
Language (Chinese/Korean)
1. (Language) for Beginners
2. (Language) Culture & Communication
3. (Language) for Service Industry
Skills
1. Aural & Oral Skills
2. Personal Development Skills
Industrial Training (4-6 Months)
Mata Pelajaran Umum (MPU)
1. Philosophy & Current Issues (U1)
2. Bahasa Melayu Komunikasi (U1)
3. Communication Skills (U2)
4. Bahasa Kebangsaan (U2)
5. Comparative Religion (U3)
6. Teamwork-Cohesion Development (U4)
